If you have a want to make a complaint or have a query with something we have done, please let us know, so we can address the problem in the first instance.

You can contact our complaints team at complaints@metrofinance.co.nz We will acknowledge your complaint, investigate and inform you of the outcome.

If you are unhappy with their response from our internal complaints team you have the right to escalate your complaint to the Financial Services Complaints Limited www.fscl.org.nz , the external dispute resolution scheme for the finance industry.